Teleperformance was finalists in thirteen categories of ECCCSA awards and the best company across six categories in 2019!
The winners of the largest and most credible awards programme in Europe dedicated to the customer contact industry were announced on the 26th of November 2019 in London, at the European Contact Centre and Customer Service Awards – ECCCSAs.
In front of the largest ever attendance at a customer contact industry awards evening, Teleperformance had a great night picking up Best Pan-European Contact Centre, with its Greek operation winning Best Multi-Lingual Contact Centre and Best Large Outsourcing Partnership with Canon Europe!
In total, Teleperformance CEMEA won 3 Gold, 1 Silver, and 2 Bronze awards! The golden ones are:
- the prestigious Pan European Contact Center of the year,
- Best Multilingual Contact Center and
- Best Large Outsourcing Partnership with Canon Europe.
In addition, the Teleperformance teams received the silver award in the “Giving Something Back” category, as well as bronze awards in the “Most Effective Management of Peak Demand” and “Best Use of Customer Insight” categories.
Click here to find out the ECCCSAs 2019 results in dull detail.
About the ECCCSAs
The European Contact Centre and Customer Service Awards (ECCCSAs) are the biggest and most established awards in the customer contact industry. With entries from over 19 countries, the ECCCSAs recognise organisations from across Europe that are leading the way in delivering exceptional service to customers.
As the longest running and largest awards programme in the customer contact industry, the ECCCSAs recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
Highly regarded for its robust judging process, the ECCCSAs award organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively.
Furthermore, the programme – now in their 19th year- is seeing incredible growth with 24 countries participating in 2019. Over 1,300 people attend the awards evening, representing the most senior customer experience professionals in Europe, as well as key industry influencers on customer contact.