Having the proven ability to recruit and retain highly skilled top performers, proud to be recognized (once more in 2017) as a Best WorkPlace in Greece, with state-of-the-art technology Sites (all with active BCP, DRP and Security processes based on PCI DSS & ISO 27001 standards) and -most of all- with a Performance Driven Orientation that results to the consistent achievement of KPIs, CSAT, ESAT, NPS & QA scoring; Teleperformance in Greece is one of the most attractive partners to support Customer Care, Technical Support, Customer Acquisition, Account Receivables Management and BPO Services in the European Continent.
WHO WE ARE
Best Workplace in Greece
We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-offfice and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.
We are a team of 223,000 passionate people working in 350 sites providing outstanding customer experience from 76 countries in 265 different languages and dialects.
For almost four decades, we have been helping our clients in 160 markets around the world strengthen their relationships with their customers.
As one of the world’s largest private sector employers and clear global industry leader, our strategy is to attract and retain the best people and provide the best working environment to inspire our teams all around the world. We know happy employees are more engaged to make a better experience that drives higher customer satisfaction, retention and growth.
We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors and needs – for different countries, industries, channels and generations. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.
A Quality Management Certified Company and in full alignment with the Group’s Performance Management Process and Standards; Teleperformance Greece operates today out of 4 Multilingual Hubs in Athens, 1 Site Thessaloniki, 1 in Chania and 1 more in Tirana-Albania with a combined capacity of more than 7,600 agent workstations; supporting major Multinational Clients in the Automotive, Consumer Electronics, Energy, Fast Moving Consumer Goods, Gaming, Financial, Healthcare, Insurance, Retail & e-Retail, Technology, Telecommunications and Travel arena.
Teleperformance in Greece is the very first company to introduce Contact Center Outsourcing in the local market. In 2002 it became the Regional Headquarters for the Teleperformance Operations in South Europe & the Middle-East and in 2004 it started becoming a major Multilingual destination for Europe, the Middle East and Africa, serving currently over 140+ markets in 36 languages & dialects and employing more than 8,200+ people from 91 nationalities