Mission and values

Each Interaction Matters


We deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. In so doing, we create opportunities and value for employees, clients, customers, communities and shareholders.

Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.
We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.
We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.

Corporate Values

Cosmos | Integrity
Absolute. Harmonious. Universal.

I say what I do, I do what I say.

Earth | Respect
Deep. Nurturing. Abundant.

I treat others with kindness and empathy.

Air | Innovation
Inspiring. Renewing. Dynamic.

I create and improve

Metal | Professionalism
Crafted. Solid. Reliable.

I do things right the very first time.

Fire | Commitment
Steady. Strong. Radiant.

I'm passionate and engaged.

Before we start working with you, we will align Teleperformance’s culture and values with yours and discuss interaction techniques to deliver superior results to your business.

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