Swedish Customer Support Representatives for Pandora 9239 views

Job Overview:

  • Job Languages Swedish
  • Job posting schema No

Ready to give a voice to people’s loves? Work with us for Pandora, the world’s most loved jewellery brand

 Are you passionate about jewellery and customer support? Teleperformance Greece collaborates with Pandora, the world’s top jewellery designer and manufacturer, looking for Customer Support Representatives to join the team.

Every day people around the world share facets of who they are and what matters to them through their Pandora jewellery. Be the one who will voice to people’s loves, join our team!

 

What you will do:
  • Handle calls, emails and chat with a sense in Swedish
  • Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
  • As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.
  • Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
  • Exchanging ideas and solutions with your colleagues!
  • Turning every customer into a happy customer!
What you will bring:
  • Excellent command of Swedish
  • Good knowledge of English
  • Great communication & soft skills, as well as problem-solving skills
  • Computer knowledge/tech savviness
  • Ability to multitask and have strong interpersonal skills.
  • Ability to work in rotating shifts and availability to work overtime when/if required.
  • Work experience in customer support will be considered as an advantage
  • A positive and adventurous attitude 
What we offer:
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
  • Competitive monthly salary + 2 extra salaries per year
  • Refer-A-Friend: Bring a friend and get up to €3,500 as a referral bonus (depending on the language)
  • Health care benefits and numerous other discounts
  • Fully renumerated training by certified instructors
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • The opportunity to work for a Great Place to Work-Certified Company

 

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 12.000 people from 110+ nationalities.

Thinking about relocating and wondering about cost of living in Greece? Get an idea here:

Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is considered to be quite low, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.

Find out more

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Apply for this job

After you apply, you will receive an email with a link for a recruitment assessment, which will take approximately 60 minutes of your time. This is part of the evaluation process, and we kindly ask you to complete it, so that the recruitment process is initiated. Thank you!