French Speaking Customer Service for High-End Coffee Machines 24738 views

Job Overview:

  • Experience Level Junior
  • Total Years Experience 0-5
  • Job Languages French
  • Job posting schema Yes

Are you a coffee enthusiast? Be part of our team in Chania, Crete and inspire people to produce perfect food and beverage results in their own homes with ease.

At Teleperformance Greece, we are glad to be collaborating with an award-winning kitchen appliance brand, offering household equipment – from high-end espresso machines to food processors – designed to simplify consumers’ daily lives, allowing them to “Master Every Moment”.

If you are fond of smart kitchen devices, embracing all the innovative trends in coffee-making and food preparation, our team awaits you! You’ll be working in our super modern offices in Chania, Crete.

Responsibilities:

  • Be the primary point of contact for customer requests, providing an enhanced customer experience
  • Utilize multiple communication channels (phone, chat, and email) to provide daily support to everyday household gadget users
  • Support in English language customers in the UK and Ireland, and any other customers that choose English as their desired support language.
  • Respond to customer inquiries about our client’s new and existing products, facilitating their use
  • Handle complaints – always in a graceful and professional manner
  • Resolve issues as they arise – timely and efficiently
  • Maintain solid customer relationships by handling questions and concerns with speed and professionalism

 What you will bring:

  • High level of fluency in French
  • Great knowledge of the English language (oral & written)
  • Work experience in a customer support role is a plus
  • Exceptional communication & soft skills, as well as a problem-solving mentality
  • Tech savviness & learning agility
  • A genuine sense of ownership along with an unbreakable team spirit
  • A positive attitude, empathy, and high work- ethic
  • Flexibility in adapting to a fast-paced environment

 What we offer:

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. For these reasons, we invite you to join our big family.

Thinking about relocating and wondering about cost of living in Greece? Get an idea here:

Greece has an enviable history and culture, climate, and cuisine – and yet, the cost of living is among the lowest in Europe, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.

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After you apply, you will receive an email with a link for a recruitment assessment, which will take approximately 60 minutes of your time. This is part of the evaluation process, and we kindly ask you to complete it, so that the recruitment process is initiated. Thank you!