Croatian Speaking Customer Support Roles for Online Second-Hand Marketplace 709 views

Job Overview:

  • Job Languages Croatian
Make a positive impact on the environment while assisting consumers with their online purchases!

 At Teleperformance Greece, in collaboration with one of the world’s leading online conscious fashion marketplace, we are seeking individuals with a passion in sustainable living. Join our team in assisting consumers with their online purchases, by selling or exchanging new or second-hand fashion items.

Be part in our commitment to sustainability and social impact and turn every transaction into a happy customer!

What you will do:
  • Be the primary point of contact for customer requests, representing a leading online marketplace.
  • Handle the continuous communication via ticketing and chat with customers regarding incidents, issues and questions
  • Resolve common issues and answer questions self-reliantly based on tools, information, processes, and training provided by our client
  • Escalate issues to internal and external stakeholders, depending on issue type and severity and according to documented escalation procedures
What you will bring:
  • Excellent Croatian reading and writing skills
  • Good English reading and writing skills (B2+ level)
  • Strong interpersonal and communication skills
  • Service-minded and empathetic, ability to independently support customers
  • High proficiency using computers (typing, quickly navigating between various tools)
  • Comfortable working for a global company and in an international work environment
  • Proven ability to work effectively in a team environment
  • Customer Service experience is preferred
What we offer

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family.

Thinking about relocating and wondering about cost of living in Greece? Get an idea here:

Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is among the lowest in Europe, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.

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