12th April 2024

Navigating the Future: Teleperformance’s CEO Insights from Delphi Economic Forum

Staying ahead in today’s fast-paced business and technology landscape requires more than just adapting – it requires innovation. At Teleperformance, we’re committed to embracing this ethos of innovation and sustainable growth.

Recently, we participated as a silver sponsor at the esteemed Delphi Economic Forum. The purpose of this platform is to bring together leaders from a wide range of industries to tackle pressing challenges and shape the future of economies.

Among the distinguished panelists was the CEO of Teleperformance in Greece, who shed light on crucial topics such as talent management, technological advancements, and the evolving human-AI relationship.

Talent Management in the Digital Age

In today’s digital age, attracting, utilizing, and retaining talent is a top challenge for businesses worldwide. With over 12,000 highly skilled employees, Teleperformance is one of the country’s largest employers.

During the panel discussion the participants advocated for a supportive work environment that promotes equality, diversity, and inclusion. Through a culture of continuous learning and innovative recruitment strategies, we remain at the forefront of talent acquisition and retention. While our hybrid and remote working model reflects our commitment to maintaining a talented workforce in a modern work setting.


Upskilling for the AI Revolution

Artificial intelligence has sparked discussions about the future of work and the role of humans in an increasingly automated society. Our CEO acknowledged the transformative potential of AI, however, underscores Teleperformance’s dedication to employee development through advanced e-learning platforms, offering tailored training and upskilling programs, that empowers human creativity, empathy, and critical thinking.

As a leader in customer experience and digital integrated business services, at Teleperformance we prioritize continuous training to keep our workforce abreast of the latest trends and technologies and recognizes the importance of equipping its employees with the necessary skills to thrive in an AI-driven landscape.

Discover more about our employee’s training & development programs!


Human-machine collaboration

Furthermore, as part of the Delphi Economic Forum discussion, Teleperformance’s CEO highlighted that the company values innovation and creativity, leveraging technologies like AI to enhance productivity and empower employees to focus on more meaningful tasks.

Through strategic partnerships and initiatives like the “Work Buddies program”, Teleperformance aims to enhance both professional skills and personal growth in the workplace.

Discover more about the “Work buddies” program!

We look towards the future

The Delphi Economic Forum provided Teleperformance with a platform to showcase its commitment to innovation, talent development, and responsible business practices. Embracing the transformative potential of technology and navigating the challenges of the digital age is one of Teleperformance’s core values.

At Teleperformance, we are committed to creating a work environment where human ingenuity and technological innovation converge for the benefit of business and society.