Account & Billing Advisor for Swedish Support 4747 views

Job Overview

  • Experience Level Junior
  • Total Years Experience 0-5
  • Job Languages Swedish

Support customers of a big 4 technology company!

One of the Big Four tech companies collaborates with us! We are hiring Swedish-speaking candidates to assist customers for account & billing issues of the company’s services. Successful applicants will be working at a perfect work environment of latest technology in Athens (Piraeus region), located only 5 minutes from the sea!

As a member of this team, you will communicating with customers from Sweden to provide support for account & billing issues of a well-known service, after following a complete training by certified instructors.

Job description:

  • Communicate with customers from Sweden
  • Handle billing-related issues
  • Manage & secure customers’ accounts
  • Escalate unresolved cases by contacting 2nd level support advisors
  • Maintain high customer satisfaction

Advisors have many opportunities to advance their career & level up within the department. Resolution of issues that customers face, customer satisfaction & having a good team spirit are all taken into account. Roundtables, meetings & self-guided training help advisors be up-to-date with products & new services. Last but not least, supervisors are always next to advisors for help!

Skills & Experience required:

  • Excellent verbal & written skills in Swedish
  • Advanced English knowledge
  • Prior customer support experience
  • Familiarity with the world of technology

We offer:

  • Competitive salary
  • 2 extra full salaries per year
  • Complete relocation package (flight tickets & accommodation assistance)
  • Events, parties & festivals for the employees all over the year



Job ID: 32876
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