Account & Billing Advisor for German Support 5530 views
- Experience Level Junior
- Total Years Experience 0-5
- Job Languages German
Support customers of a big 4 technology company!
One of the Big Four tech companies collaborates with us! We are hiring German-speaking candidates to assist customers for account & billing issues of the company’s services. Successful applicants will be working at a perfect work environment of latest technology in Athens (Piraeus region), located only 5 minutes from the sea!
As a member of this team, you will communicating with customers from Germany Austria & Switzerland to provide support for account & billing issues of a well-known service, after following a complete training by certified instructors.
- Communicate with customers from Germany
- Handle billing-related issues
- Manage & secure customers’ accounts
- Escalate unresolved cases by contacting 2nd level support advisors
- Maintain high customer satisfaction
Advisors have many opportunities to advance their career & level up within the department. Resolution of issues that customers face, customer satisfaction & having a good team spirit are all taken into account. Also, good performance is rewarded on monthly base with bonuses. Roundtables, meetings & self-guided training help advisors be up-to-date with products & new services. Last but not least, supervisors are always next to advisors for help!
Skills & Experience required:
- Excellent verbal & written skills in German
- Advanced English knowledge
- Prior customer support experience
- Familiarity with the world of technology
- Competitive salary
- 2 extra full salaries per year
- Monthly performance-based bonus
- Complete relocation package (flight tickets & accommodation assistance)
- Events, parties & festivals for the employees all over the year
LET YOUR NEXT WORK EXPERIENCE BE IN GREECE!