Account & Billing Customer Support for German Speakers 13555 views
- Experience Level Junior
- Total Years Experience 0-5
- Job Languages German
- Translated Title (Indeed feed) Account & Billing Kundensupport für Deutschsprachige
This is your chance to work with one of the Big-Four technology companies!
We are looking for German-speaking candidates to assist customers for account & billing issues of the company’s services.
Successful applicants will be working with one of the Big-Four tech companies in at a perfect working environment. As a member of this team, you will communicating with customers from Germany, Austria & Switzerland to provide support for account & billing issues of a well-known service, after following a complete training by certified instructors.
About the job:
- Communicate with customers from Germany
- Handle billing-related issues
- Manage & secure customers’ accounts
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
Candidates should be able to solve issues that customers face, providing customer satisfaction, while having a good team spirit.
In addition, roundtables, meetings & self-guided training help Interaction Experts be up-to-date with products & new services. Last but not least, supervisors are always there help!
Candidates should meet the following requirements:
- Excellent verbal & writing skills in German
- Advanced English knowledge
- Prior customer support experience
- Familiarity with the world of technology
What we offer:
🛫 Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us), when applicable
💳 Competitive monthly salary + 2 extra salaries per year
👨🏻⚕️ Private Health Insurance
🎁 Numerous benefits and discounts
📖 Full training by certified instructors
↗️ Professional growth & development opportunities
🎈 Special events as well as community & social responsibility initiatives
📘 Free online Greek language courses
🏢 State of the art premises, providing a great working environment with relaxing break areas
🏆 Work for a Great Place to Work-Certified Company that fosters diversity
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 10000 people from 109 nationalities.
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Job ID: 32871